About Us

Windy City Equipment Service, Inc. was founded by owner, Joel Zolin. Starting out as a one-man operation that repaired just a few pieces of restaurant equipment, it has since grown to accommodate thousands of restaurants facilities and now distributes commercial kitchen equipment and food service parts nationwide.

Our Advantages

Communication

We understand that communication is the most frustrating part about service. We set ourselves apart by making this our number one focus. We will keep our staff, and yours, informed every step of the way so there is never a question about the status of your work order. Our systems also integrate with the most popular CMMS and Work Order Management platforms for less redundancy and more transparency.

Ease of Use

Our job is to make your job easier. Plain and simple. You tell us the problem and we will take it from there. We will make sure you or your staff knows the status of your repair without you having to ask. And if there’s ever a problem, you call a single point of contact for every question you have.

Integrity

The most important characteristic of being employed with WCE. We do not tolerate anyone with less than exceptional integrity because our customers deserve the highest character individuals handling their most valuable assets. This is why we are comfortable providing video evidence on every single work order of what was done, and why.

Quality

We are all only as good as our last task. At WCE we make sure every task we do, from office to field, is triple-checked and done to the best of our abilities. Mistakes are inevitable; what we learn from them is why we excel. We don’t accept anything less than the best, why should you?

Growth

Staying true to our philosophies is how we have been able to grow with all our clients. For two years running, WCE has made the Inc 5000 List of Fastest Growing Companies in America and it can all be attributed to the execution of our promises to our customers.

Mission Statement

Windy City Equipment Service, Inc. was founded by owner, Joel Zolin. Starting out as a one-man operation that repaired just a few pieces of restaurant equipment, it has since grown to accommodate thousands of restaurants & institutions throughout the southwest.

Communication is often overlooked in the modern day service industry. At Windy City restaurant equipment repair we are devoted to communicating efficiently with the customer to come up with the best possible solution to every problem that may arise. By “best possible solution” we mean that we will pass our knowledge and experience on to the customer and work together to determine the most cost efficient way to get the job done without sacrificing the quality of the results. When it comes to the repair and service of commercial restaurant equipment we are unmatched!

The values that kept our customers coming back are as true today as when the company was first established. Our philosophy is very simple; Honesty, Integrity, Communication, and Quality Work at a Fair Price. Even with the rapid growth of the business we have managed to keep close relationships with each and every customer, new and old. We believe in developing long-term relationships with all of our customers by leaving them confident that they received the very best service at the very best price after every job and keeping a constant stream of communication open between all parties.  We are licensed, bonded, and insured.

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What clients say about us

Windy City has been a refrigeration, HVAC, kitchen equipment repair vendor for Chipotle for several years now and has always done a fantastic job of taking care of our restaurants. Josh and his team work diligently to serve our needs in the food service industry whether it be repairing hot/cold side equipment, roof top units, and mission critical pieces of equipment.

Carlo Rosauro, Facilities Manager
Chipotle Mexican Grill

About four years ago when I assumed the facilities responsibilities for the Arizona market for PF Chang’s China Bistro I was disappointed with the quality, follow up, and pricing from our HVAC/R vendors. I answered a cold call from Josh Zolin the CEO at Windy City and the rest is history. WCE is really the first HVAC company I have dealt with that truly responds, charges, and acts like a partner in our business. They are a company of firsts. First to utilize body cams, first to open all lines of communication and pricing, and always responsive to our company’s needs. I only wish I had companies as great in the other states I manage. I would recommend the team at WCE to any company that cares about results! They are always there for you and no crazy weekend charges impacting the bottom line. Thanks Josh, James and the team at Windy City.

Charles S. Dugo, Regional Facilities Manager
PF Chang’s China Bistro

We have been working with WCE since I joined Little Caesars in 2013 as the Director of Facilities Management. They are by far one of the best vendors, if not the best vendor, we have partnered with to date. They have a Can-Do attitude, always find a way to get the job done, and equally as important, the pricing and service are second to none. In fact, they are the standard to which I try and hold all our other vendors accountable to. Whenever I receive a request for a Vendor in the Southwest Market, I do not hesitate to recommend Windy City. The Branch Manager James always has a Positive Attitude, and the support we receive from Josh and the others in the office makes our jobs a lot easier. A Huge Thank-You to WCE!

Dino Tatangelo, National Director of Facilities
Little Caesars Enterprises, Inc.

Corporate Sponsorships

Compassion Alliance Logo
 

Compassion Alliance exists to support first responders on their journey to achieving optimal mental health. They bridge police, fire, and EMTs and their families to licensed mental health professionals – confidentially – wherever they live in the US. The Compassion Alliance is a 501(c)3 non-profit organization.

 

Visit https://compassion-alliance.org/ to learn more.

Stay up to date with our repair videos

At WCE we see more value in teaching what we know than in charging for it. Check out our basic repair & maintenance videos to learn how to perform simple tasks. Then let us handle the big stuff!

HOW TO REPLACE A PILOT LINE ON OVEN

CLEANING AN OVEN FLAME SENSOR

REPLACE COOLING FAN ON CONVEYOR OVEN

HOW TO CHANGE 120 V HEAD

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